Outage in Officient

Exact Online - Deffered revenue entries created in all periods (NL/BE)

Resolved Minor
October 31, 2024 - Started 6 months ago - Lasted 19 days
Official incident page

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Outage Details

You may experience that deferred revenue entries have been generated for all periods in your period-date table. For invoices printed/mailed between October 16th and October 30th, the date entered in 'from' and 'to' have not been taken into account, but general journal entries have been generated for all periods in your period-date table. The incorrect entries, which are also created in closed and future periods, can lead to huge amounts on your balance sheet. Please refrain from editing / deleting wrongly generated entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/19/2024 03:33PM

This issue has been resolved. Our apologies for the inconvenience.

MONITORING 5 months ago - at 11/15/2024 08:12AM

Customers affected by this issue have been contacted to align further steps. A fix has been implemented to prevent this issue from happening again. Our apologies for the inconvenience

INVESTIGATING 6 months ago - at 10/31/2024 02:13PM

You may experience that deferred revenue entries have been generated for all periods in your period-date table.
For invoices printed/mailed between October 16th and October 30th, the date entered in 'from' and 'to' have not been taken into account, but general journal entries have been generated for all periods in your period-date table. The incorrect entries, which are also created in closed and future periods, can lead to huge amounts on your balance sheet.

Please refrain from editing / deleting wrongly generated entries yourself while we are investigating a solution to this issue. As soon as an update is available, we will update this page. Our apologies for the inconvenience.

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