Outage in Ontraport

Email Delivery Issue

Resolved Major
November 07, 2024 - Started 12 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently working to resolve an issue regarding Email Delivery. Intermediary network services related to our Email Delivery edge network are experiencing routing issues which are preventing timely delivery of emails. No emails have been lost, but there is a delay in delivery of emails.
Components affected
Ontraport Email Delivery

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/07/2024 01:48PM

The issue has been resolved and emails are flowing as expected. Any emails sent during the outage window will send (or already have).

IDENTIFIED 12 months ago - at 11/07/2024 01:10PM

Getting a little closer. Seems like they changed their transit carrier. Still having connectivity issues though.

IDENTIFIED 12 months ago - at 11/07/2024 12:29PM

We are waiting for the underlying carrier to resolve the issue. We will provide an update when there is more information.

IDENTIFIED 12 months ago - at 11/07/2024 10:08AM

We are waiting for the underlying carrier to resolve the issue. We will provide an update when there is more information.

IDENTIFIED 12 months ago - at 11/07/2024 08:55AM

We are currently working to resolve an issue regarding Email Delivery. Intermediary network services related to our Email Delivery edge network are experiencing routing issues which are preventing timely delivery of emails.

No emails have been lost, but there is a delay in delivery of emails.

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