Microsoft Azure App Service timeouts or high latency (North Europe)

This incident has been resolved.

A fix has been implemented by our third-party provider. We are monitoring the results.

Our third-party provider has identified a backend service that App Service relies on became unhealthy, which resulted in a decrease of availability for customers. This manifested in timeouts or high latency for resources in this region.

To minimize the impact, they are still currently working to scale-out App Service instances. In addition, they are working with additional teams for other mitigation workstreams to quickly alleviate customer impact.

We are currently investigating an application timeouts or high latency issue together with our third-party provider that affects a subset of Digital Experience Platform clients who are utilizing Azure App Service within North Europe region.