Outage in Optimizely

Search and Navigation intermittent issue in all regions, returing 403

Resolved Minor
December 19, 2024 - Started 2 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in all regions, A subset of clients will be experiencing 403 responses (forbidden). We are actively working on a hotfix to resolve this issue as soon as we can. We will post additional updates shortly Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 12/19/2024 04:46PM

This incident has been resolved as the fix that was implemented has successfully restored the availability and stability of the service

MONITORING 2 days ago - at 12/19/2024 02:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 days ago - at 12/19/2024 02:18PM

A fix is being implemented.

INVESTIGATING 2 days ago - at 12/19/2024 02:11PM

We are currently investigating an event that is impacting the availability on the Search & Navigation (FIND) service in all regions, A subset of clients will be experiencing 403 responses (forbidden). We are actively working on a hotfix to resolve this issue as soon as we can.

We will post additional updates shortly Thank you for your patience.

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