Outage in Optimizely

Search & Navigation Incident - Intermittent Slow Performance for EMEA25

Resolved Minor
October 02, 2025 - Started 2 months ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently mitigating an event that is intermittently impacting performance on the Search & Navigation (FIND) service in the EU region, [EMEA25]. A subset of clients may occasionally experience high latency on Search & Navigation operations.
Components affected
Optimizely North Europe

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/03/2025 08:36AM

The service remains stable and the incident has been resolved.

MONITORING 2 months ago - at 10/03/2025 04:24AM

The service has been restored. We are continuing to monitor for any further issues.

IDENTIFIED 2 months ago - at 10/03/2025 03:45AM

We have added additional mitigation measures to enhance stability and are actively monitoring the situation.

IDENTIFIED 2 months ago - at 10/03/2025 01:53AM

While we have implemented mitigation measures, the cluster is not yet fully stable. We are closely monitoring the situation and working to address the underlying issues. We appreciate your understanding and will keep you updated. Thank you !

IDENTIFIED 2 months ago - at 10/03/2025 12:20AM

We are continuing to work on a fix for this issue. Once the fix has been put in place then we will post another update.

IDENTIFIED 2 months ago - at 10/02/2025 09:14PM

We are currently mitigating an event that is intermittently impacting performance on the Search & Navigation (FIND) service in the EU region, [EMEA25]. A subset of clients may occasionally experience high latency on Search & Navigation operations.

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