Outage in Optimizely

Events Export API

Resolved Minor

March 27, 2026 - Started 26 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Optimizely's Events Export API experienced an issue causing some requests to return errors, specifically affecting the ability to generate temporary export credentials. Event data collection remained unaffected throughout the incident. The root cause was identified and resolved after 2.7 hours of downtime.

We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors. Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected. We will provide updates as the fix progresses. We apologize for the inconvenience.

Components affected

Optimizely Event Export

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Latest Updates ( sorted recent to last )

RESOLVED 26 days ago - at 03/27/2026 04:44PM

This incident has been resolved.

MONITORING 26 days ago - at 03/27/2026 03:32PM

The issue affecting the Events Export API has been resolved and we will continue to monitor the improvement.

IDENTIFIED 26 days ago - at 03/27/2026 02:01PM

We are aware of an issue affecting the Events Export API, which is causing some requests to this endpoint to return errors.

Our team has identified the root cause and is actively working on a resolution. No event data collection is impacted by this issue, only the ability to generate temporary export credentials is affected.

We will provide updates as the fix progresses. We apologize for the inconvenience.

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