Outage in Optimizely
Content Recommendations - Intermittent Dashboard Issues in APAC region
Resolved MinorIncident Report
Summary AI Generated
Optimizely's Content Recommendations dashboard experienced intermittent issues in the APAC region, causing some reporting dashboard requests to fail for a subset of customers over 1.7 hours. The incident was limited to the administrative dashboard only, while end-user delivery of recommendations and widgets continued operating normally. The issue was resolved after implementing a fix and monitoring the results.
We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers.
This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational.
We are working toward a resolution and appreciate your patience. New updates will be shared when available.
Components affected
Optimizely Content Recommendations Management InterfaceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/09/2026 10:31AM
This incident has been resolved.
MONITORING
20 days ago - at 04/09/2026 09:16AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
20 days ago - at 04/09/2026 08:50AM
We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers.
This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational.
We are working toward a resolution and appreciate your patience. New updates will be shared when available.
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