Outage in Optimizely

Content Recommendations - Intermittent Dashboard Issues in APAC region

Resolved Minor

April 09, 2026 - Started about 5 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Optimizely's Content Recommendations dashboard experienced intermittent issues in the APAC region, causing some reporting dashboard requests to fail for a subset of customers over 1.7 hours. The incident was limited to the administrative dashboard only, while end-user delivery of recommendations and widgets continued operating normally. The issue was resolved after implementing a fix and monitoring the results.

We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers. This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational. We are working toward a resolution and appreciate your patience. New updates will be shared when available.

Components affected

Optimizely Content Recommendations Management Interface

Need to monitor Optimizely outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Create a public or private status page for your customers
One place for your team to see all your services

Start Free Trial

Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 04/09/2026 10:31AM

This incident has been resolved.

MONITORING about 5 hours ago - at 04/09/2026 09:16AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 5 hours ago - at 04/09/2026 08:50AM

We have identified an intermittent issue impacting Content Recommendations dashboard. Currently, a part of requests to the reporting dashboard may fail for a subset of customers.

This incident is confined to the administrative dashboard only. End-user delivery, including recommendations and widgets, remains fully operational.

We are working toward a resolution and appreciate your patience. New updates will be shared when available.

Latest Optimizely outages

Experiment Publishing Delay - 3 days ago

Optimizely Data Platform - APIs - APAC Region - 10 days ago

Events Export API - 13 days ago

CMP and DAM: Image loading and uploads not working due to Cloudflare outage - 16 days ago

DXP Sweden Central - Partial availability issue - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook