Calls are not automatically syncing for users on app1e.

Engineering has confirmed that the issue is resolved. Users' call tasks will automatically be synced going forward and past calls should be synced to their CRM.

Engineering has pushed out a fix that is producing improved sync times. We're currently monitoring to ensure that this issue is resolved.

We have identified a potential root cause. We are working with our engineering team to deploy a potential fix and monitor improvement.

Users may still see a delay in their calls syncing to their CRM. Engineering is currently working on improving those times. We'll post again when we have another update.

Engineering is continuing to investigate the root cause of the issue. We'll post another update within the next half hour.

Engineering is continuing to investigate the root cause of the issue. We'll post another update within the next half hour.

Engineering is continuing to investigate the root cause of the issue. We'll post another update within the next half hour.

In the meantime, calls can still be successfully synced to your CRM manually using the steps linked in this article: https://support.outreach.io/hc/en-us/articles/360057430953-How-To-Force-Sync-Activities-to-a-CRM

Calls are not automatically syncing to the CRM for users on app1e. Engineering is currently investigating. We'll post another update within the next half hour.