Outage in Panopto

Panopto NA Cloud Notification 2024-08-03 - Full Site Outage

Resolved Major
August 03, 2024 - Started 5 months ago - Lasted 3 days

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Outage Details

Incident Details: We are investigating a site outage on the Panopto NA Cloud.

We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 15 minutes.

What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.
Components affected
Panopto Website
Latest Updates ( sorted recent to last )
5 months ago - at 08/03/2024 10:55AM

Incident Details: We are investigating a site outage on the Panopto NA Cloud.

We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more.

Our next update will be within 15 minutes.

What does this mean?
During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings.

5 months ago - at 08/03/2024 11:05AM

The Panopto NA Cloud is continuing to experience a major site availability outage.

Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority.

Our next update will be within 15 minutes.

5 months ago - at 08/03/2024 11:18AM

The Panopto NA Cloud is continuing to experience a major site availability outage.

Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority.

Our next update will be within 30 minutes.

5 months ago - at 08/03/2024 11:45AM

The Panopto NA Cloud is now available for all users.

The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

Our next update will be within 60 minutes.

5 months ago - at 08/03/2024 12:49PM

The Panopto NA Cloud is now available for all users.

The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

Our next update will be within 6 hours.

5 months ago - at 08/03/2024 06:53PM

The Panopto NA Cloud is now available for all users.

The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved.

Our next update will be within 6 hours.

5 months ago - at 08/03/2024 09:16PM

Later today the NA Panopto Cloud site will be taken offline for emergency database maintenance. This maintenance will occur at 8:00 pm Eastern time. We expect up to 2 1/2 hours of downtime.

Best Regards,
Your Team at Panopto

5 months ago - at 08/04/2024 12:05AM

The database maintenance for the North American (NA) region has started.

5 months ago - at 08/04/2024 01:06AM

The database maintenance for North North America (NA) has successfully completed

The Panopto Operations team will continue to closely monitor the system. We will post an update within 24 hours.

5 months ago - at 08/04/2024 11:04PM

The NA Panopto site continues to be fully operational.

The Panopto Cloud Operations team will continue to closely monitor the system. We will post an update within 24 hours.

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