Outage in Pantheon

Degraded Dashboard and Terminus Performance

Resolved Minor
August 28, 2023 - Started about 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands. For urgent issues, please contact support via helpdesk@pantheon.io
Components affected
Pantheon Dashboard Pantheon Terminus Operations

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/28/2023 10:16PM

This incident has been resolved. Thank you for your patience as we worked to resolve this issue.

If you are still experiencing issues, please contact support via helpdesk@pantheon.io or by opening a support chat.

INVESTIGATING about 2 years ago - at 08/28/2023 08:27PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/28/2023 07:27PM

We are continuing to investigate this issue. Dashboard and Terminus response times are still improved but there may be some occasional degraded performance.

INVESTIGATING about 2 years ago - at 08/28/2023 06:23PM

We are continuing to investigate this issue, thank you for your patience.

INVESTIGATING about 2 years ago - at 08/28/2023 05:21PM

Response times for the Dashboard and Terminus have improved, however we are continuing to look into the root cause.

INVESTIGATING about 2 years ago - at 08/28/2023 04:20PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 08/28/2023 03:50PM

We have detected elevated error rates for the Dashboard and Terminus commands. These may manifest as slow page loads, failed logins, or failures with Terminus commands.

For urgent issues, please contact support via helpdesk@pantheon.io

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