Outage in Paystack

Nigeria: Delay in Direct Debit Account Linking

Minor
April 16, 2025 - Started 5 days ago
Official incident page

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Outage Details

We're currently experiencing delays with the Direct Debit account linking service due to an issue with one of our partners. What this means: Customers may be unable to link new bank accounts at this time, or may notice delays during the linking process. Previously linked accounts remain unaffected and can still be charged as usual. We're actively working with our partner to resolve this and will share updates as soon as we have more information.
Latest Updates ( sorted recent to last )
MONITORING 5 days ago - at 04/16/2025 11:38AM

We're closely monitoring the situation and will share an update as soon as it's resolved.

INVESTIGATING 5 days ago - at 04/16/2025 10:09AM

We're currently experiencing delays with the Direct Debit account linking service due to an issue with one of our partners.

What this means:
Customers may be unable to link new bank accounts at this time, or may notice delays during the linking process.
Previously linked accounts remain unaffected and can still be charged as usual.

We're actively working with our partner to resolve this and will share updates as soon as we have more information.

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