Outage in Peloton

Subtitles impacting Live Class Stream on iOS

Resolved Minor
October 24, 2024 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue with Live Classes on our iOS platform, if subtitles are enabled the class stream will be black. While the team works on a fix, members experiencing this issue can turn off subtitles and the video stream will then load, at that point member can reenable subtitles.
Components affected
Peloton Live Classes
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/26/2024 01:51AM

This incident has been resolved.

IDENTIFIED 12 months ago - at 10/24/2024 08:02PM

We have identified an issue with Live Classes on our iOS platform, if subtitles are enabled the class stream will be black. While the team works on a fix, members experiencing this issue can turn off subtitles and the video stream will then load, at that point member can reenable subtitles.

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