Outage in Peloton

Subtitles impacting Live Class Stream on iOS

Resolved Minor
October 24, 2024 - Started 19 days ago - Lasted 1 day
Official incident page

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Outage Details

We have identified an issue with Live Classes on our iOS platform, if subtitles are enabled the class stream will be black. While the team works on a fix, members experiencing this issue can turn off subtitles and the video stream will then load, at that point member can reenable subtitles.
Components affected
Peloton Live Classes
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 10/26/2024 01:51AM

This incident has been resolved.

IDENTIFIED 19 days ago - at 10/24/2024 08:02PM

We have identified an issue with Live Classes on our iOS platform, if subtitles are enabled the class stream will be black. While the team works on a fix, members experiencing this issue can turn off subtitles and the video stream will then load, at that point member can reenable subtitles.

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