Outage in Phrase

Degraded Performance of the Workflow Engine Component in Phrase Orchestrator (EU)

Resolved Minor
February 05, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue with workflow executions.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/05/2025 04:00PM

The workflow engine performance is back to normal.

MONITORING about 1 month ago - at 02/05/2025 03:12PM

All messages from the queue have been processed. We keep monitoring the situation.

MONITORING about 1 month ago - at 02/05/2025 02:37PM

We are currently monitoring the situation while the workflow execution queue is being cleared.

IDENTIFIED about 1 month ago - at 02/05/2025 02:19PM

We discovered the issue and are clearing the workflow execution queue. Workflows should be able to run normally again, but their processing might take some time.

INVESTIGATING about 1 month ago - at 02/05/2025 01:50PM

Users might currently see delays in workflow executions.

INVESTIGATING about 1 month ago - at 02/05/2025 01:45PM

We are currently investigating an issue with workflow executions.

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