Outage in Plaid

Transfer Processing Delays

Resolved Minor
September 11, 2023 - Started about 2 years ago - Lasted 1 day
Official incident page

Incident Report

Transfer's bank partner is experiencing an API degradation. As a result, the first Same-Day ACH window (https://www.frbservices.org/resources/resource-centers/same-day-ach/fedach-processing-schedule.html) was skipped and transfers will go out in the next available Same-Day ACH window later today. This impacts ACH Debits, and Prefunded ACH Credits. Additionally, Real Time Payments may experience delays.
Components affected
Plaid API - Production

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/12/2023 05:36PM

Confirming all delayed payments have now settled. Closing incident.

MONITORING about 2 years ago - at 09/11/2023 10:02PM

Normal services have resumed with our banking partner, and their payments are now processing as usual. Same-Day ACH transfers were not processed in time for today's last cutoff, and instead will settle in the consumer accounts at 8am EST tomorrow, 9/12/2023. Standard ACH transfers submitted before today's cutoff will be processed as normal.

IDENTIFIED about 2 years ago - at 09/11/2023 04:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/11/2023 04:36PM

Transfer's bank partner is experiencing an API degradation. As a result, the first Same-Day ACH window (https://www.frbservices.org/resources/resource-centers/same-day-ach/fedach-processing-schedule.html) was skipped and transfers will go out in the next available Same-Day ACH window later today. This impacts ACH Debits, and Prefunded ACH Credits.

Additionally, Real Time Payments may experience delays.

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