Outage in Platform.sh

Partial Outage on US-2

Resolved Minor
July 28, 2022 - Started over 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

Currently the AWS region us-east-2 is having an incident. https://health.aws.amazon.com/health/status We are actively working to determine what we can do to mitigate this issue on our side. We will update as once we have more information.
Components affected
Platform.sh USA-2 (East 2) (us-2.platform.sh) Platform.sh Dedicated Enterprise

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 07/29/2022 12:36AM

All live sites have returned to service. If you are experiencing any further issues please raise a support ticket at https://support.platform.sh

IDENTIFIED over 3 years ago - at 07/28/2022 11:23PM

We're continuing to recover failed nodes of affected clusters. These nodes are involved in the deployment process, so you may see deployments failing.

At this time, we do not expect any production sites to be down, as sites have either been recovered or have failed over to the other nodes. If you see an issue with your live site, please open a support ticket.

IDENTIFIED over 3 years ago - at 07/28/2022 10:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 3 years ago - at 07/28/2022 10:33PM

We're continuing our work to recover environments. At this time, we expect all sites affected to be back online and failed over to other nodes in the cluster. We'll continue to recover failed cluster nodes and post updates as we progress.

IDENTIFIED over 3 years ago - at 07/28/2022 09:43PM

We are continuing to recover customer environments.

IDENTIFIED over 3 years ago - at 07/28/2022 08:28PM

We are continuing to recover affected customer environments.

IDENTIFIED over 3 years ago - at 07/28/2022 07:21PM

Currently recovery is on going with some clusters still affected. We are working to get them back online as AWS begins to restore it's services functionality.

IDENTIFIED over 3 years ago - at 07/28/2022 06:33PM

Currently recovery is on going with some clusters still affected. We are working to get them back online as AWS begins to restore it's services functionality.

INVESTIGATING over 3 years ago - at 07/28/2022 05:46PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 07/28/2022 05:45PM

Currently the AWS region us-east-2 is having an incident. https://health.aws.amazon.com/health/status

We are actively working to determine what we can do to mitigate this issue on our side. We will update as once we have more information.

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