Outage in Platform.sh

Degraded Performance on us.platform.sh and us-2.platform.sh regions

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the us.platform.sh region. Currently, these issues look to be resulting in degraded performance, rather than a complete outage. Our operations team has been notified and they are investigating the issue with our provider. We will update you as soon as we have further information.

Components affected

Platform.sh USA (East) (us.platform.sh) Platform.sh USA-2 (East 2) (us-2.platform.sh)

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Latest Updates ( sorted recent to last )

MONITORING 3 months ago - at 10/20/2025 07:20PM

Performance looks to have improved recently, and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/20/2025 05:02PM

We are also detecting degraded performance on the us-2.platform.sh region due to the ongoing AWS incident in us-east-1.

Currently, both us-2.platform.sh and us.platform.sh regions are impacted by degraded performance due to the ongoing AWS incident.

IDENTIFIED 3 months ago - at 10/20/2025 03:55PM

The us.platform.sh region is continuing to experience degraded performance due to the ongoing AWS incident in us-east-1.

INVESTIGATING 3 months ago - at 10/20/2025 03:01PM

Our monitoring has detected serious issues with our cloud infrastructure provider which affect all sites hosted on the us.platform.sh region. Currently, these issues look to be resulting in degraded performance, rather than a complete outage.

Our operations team has been notified and they are investigating the issue with our provider.

We will update you as soon as we have further information.

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