Outage in Plivo

Delivery delay on Outbound toll-free SMS towards the US and Canada phone numbers

Resolved Minor
March 26, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is currently observing outbound toll-free SMS delivery delays for a small segment of phone numbers in the US and Canada. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #58472
Components affected
Plivo Longcode SMS, USA & Canada

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/26/2024 04:06PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/26/2024 03:16PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 03/26/2024 03:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 03/26/2024 02:16PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 03/26/2024 02:09PM

Dear Valued Customer,

One of our carrier partners is currently observing outbound toll-free SMS delivery delays for a small segment of phone numbers in the US and Canada. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#58472

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