Outage in Plivo

Intermittent Call failures in the Mumbai region

Resolved Minor
May 13, 2025 - Started about 1 month ago - Lasted about 22 hours
Official incident page

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Outage Details

Dear Valued Customer, We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
Components affected
Plivo PSTN Calls
Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 05/14/2025 12:45PM

This incident has been resolved.

MONITORING about 1 month ago - at 05/13/2025 03:59PM

We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING about 1 month ago - at 05/13/2025 02:41PM

Dear Valued Customer,

We observed partial/intermittent Call failures in the India region towards Mumbai phone numbers. Calls originating from International Caller IDs towards India were not affected. All other services are operating normally.

We're actively working with our carrier partner to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us

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