Outage in Plivo

Outbound call failures in India region for 160 series

Resolved Major

February 05, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.

Components affected

Plivo PSTN Calls

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/05/2026 01:01PM

This incident has been resolved.

IDENTIFIED 2 months ago - at 02/05/2026 09:46AM

We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.

MONITORING 2 months ago - at 02/05/2026 09:31AM

The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.

INVESTIGATING 2 months ago - at 02/05/2026 08:39AM

Dear Valued Customer,

We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally.

Our engineers are actively working to resolve the issue and restore service.

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