Outage in Plivo

Delay in processing 10DLC Campaign requests in US

Resolved Minor
July 11, 2024 - Started 11 days ago - Lasted about 11 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #67726
Components affected
Plivo Longcode SMS, USA & Canada
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 07/11/2024 11:35AM

This incident has been resolved.

INVESTIGATING 11 days ago - at 07/11/2024 01:07AM

Dear Valued Customer,

One of our carrier partners is experiencing delays in provisioning new campaigns. This may impact any new campaign registrations under 10DLC in the US. Users might encounter issues when linking numbers to their 10DLC campaign. Existing campaigns will not face any problems.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#67726

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