Outage in Plivo

Delivery delay on Inbound/Outbound SMS and MMS towards US phone numbers

Resolved Minor
September 30, 2024 - Started 3 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Dear Valued Customer, One of our carrier partners is currently observing Inbound/Outbound toll-free SMS & MMS delivery delays towards Verizon phone numbers in the US region. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #73599
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/01/2024 12:17AM

This incident has been resolved.

MONITORING 3 months ago - at 09/30/2024 10:38PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 09/30/2024 10:11PM

Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

INVESTIGATING 3 months ago - at 09/30/2024 07:30PM

Dear Valued Customer,

One of our carrier partners is currently observing Inbound/Outbound toll-free SMS & MMS delivery delays towards Verizon phone numbers in the US region. All other services are operating normally.

We are actively working with our carrier to get this issue resolved as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#73599

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