Outage in Plivo

Delay in processing 10DLC Campaign requests in US

Resolved Minor

December 17, 2024 - Started over 1 year ago - Lasted 9 days
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #81073 #81136 #81834 #81885

Components affected

Plivo Longcode SMS, USA & Canada

Need to monitor Plivo outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 12/26/2024 11:54PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 12/17/2024 04:39PM

Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#81073 #81136 #81834 #81885

Latest Plivo outages

Missing Web hook Events for Voice Calls in India Region - 5 days ago

Voice calls are impacted due to infrastructure issue in US region. - about 2 months ago

Failures to retrieve CDRs in India Region - about 2 months ago

Service degradation - Intermittent Messaging Failures - about 2 months ago

Outbound call failures in India region for 160 series - about 2 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook