Outage in Plivo

Delay in processing 10DLC Campaign requests in US

Resolved Minor
December 17, 2024 - Started 10 months ago - Lasted 9 days
Official incident page

Incident Report

Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted. We are working with our carrier partner to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us #81073 #81136 #81834 #81885
Components affected
Plivo Longcode SMS, USA & Canada

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/26/2024 11:54PM

This incident has been resolved.

INVESTIGATING 10 months ago - at 12/17/2024 04:39PM

Dear Valued Customer,

One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may affect any new campaign registrations under 10DLC in the US, causing potential issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be impacted.

We are working with our carrier partner to resolve this issue as soon as possible.

Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
#81073 #81136 #81834 #81885

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