Outage in Practice Fusion

The EHR is online but some users may experience issues with insurance eligibility checks

Major
August 08, 2024 - Started 5 months ago
Official incident page

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Outage Details

Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.
Latest Updates ( sorted recent to last )
IDENTIFIED 4 months ago - at 09/10/2024 02:39PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 08/08/2024 03:36PM

Eligibility checks for certain payers are not available in Practice Fusion because Change Healthcare (CHC) continues to experience service interruptions due to a cyberattack. We are working with CHC and will provide updates as eligibility checks for these payers become available.

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