Outage in Precisely

Data Integrity Suite - Degraded Functionality - User-defined rules

Resolved Minor
November 20, 2024 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: User-defined rules are not working - The user will not be able to execute and view the score of rules. You will receive an update every 60 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/20/2024 04:34PM

The technical issue was resolved at November 20, 2024, 4:00 PM UTC. At this time full functionality has been restored. We will continue to monitor our systems.

Thank you for your patience,

Precisely Emergency Response Team

IDENTIFIED about 1 month ago - at 11/20/2024 02:53PM

A partial fix has been implemented at this time, allowing new user-defined rules to run. A fix for existing rules is being implemented.

IDENTIFIED about 1 month ago - at 11/20/2024 12:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/20/2024 10:36AM

The Emergency Response Team continues to investigate.

INVESTIGATING about 1 month ago - at 11/20/2024 09:38AM

We are working to address a technical issue with the Data Integrity Suite which may prevent you from using some features.

These modules and features are known to be impacted at this time:

User-defined rules are not working - The user will not be able to execute and view the score of rules.

You will receive an update every 60 minutes until the issue is resolved.

Thank you for your patience,

Precisely Emergency Response Team

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