Outage in Procore

Issues with Company Selection

Resolved Minor
September 16, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our engineering team has identified an issue with Company Selection functionality in Procore. Users with access to multiple Procore accounts currently signed into Procore will experience problems changing to another company. Users with access to multiple Procore accounts actively signing into Procore will experience an error upon logging in. We are actively working towards a solution. Additional updates will be provided as new information becomes available.
Components affected
Procore Login Procore Web Interface
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/16/2024 09:03PM

During the incident, users with access to multiple Procore Companies experienced errors while logging in. Additionally, users with access to multiple Procore Companies who were already signed in were unable to switch to another Company. Our engineering team has restored normal functionality, this incident has been resolved.

MONITORING 3 months ago - at 09/16/2024 08:35PM

Our engineering team has implemented a solution to remediate Company Selection issues for users who are in multiple Procore Companies. We are monitoring the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED 3 months ago - at 09/16/2024 08:26PM

Our engineering team has identified an issue with Company Selection functionality in Procore.

Users with access to multiple Procore accounts currently signed into Procore will experience problems changing to another company.
Users with access to multiple Procore accounts actively signing into Procore will experience an error upon logging in.

We are actively working towards a solution. Additional updates will be provided as new information becomes available.

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