Outage in Procore

Security filters incorrectly flagging legitimate Procore emails

Minor
October 14, 2025 - Started 8 days ago
Official incident page

Incident Report

We're aware that some clients are experiencing email delivery issues caused by security filters incorrectly flagging legitimate Procore emails. Our team is actively engaged with the third-party provider to resolve the issue.

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 10/21/2025 04:10PM

We are continuing to monitor for any further issues.

This is a third-party issue not related to the Procore platform. The phishing warnings were caused by a commonly used email filtering system misclassifying legitimate Procore emails. Our investigation confirmed that the emails reviewed were not malicious in nature. We are actively working with the provider to resolve this misclassification and restore normal email deliverability.

MONITORING 8 days ago - at 10/14/2025 05:20PM

We are continuing to monitor for any further issues.

MONITORING 8 days ago - at 10/14/2025 05:07PM

We are aware of an issue where some customers are receiving phishing warnings related to Procore email links. Our investigation of the reported emails indicates that the phishing warnings were caused by a commonly used email filtering system misclassifying the emails. The emails reviewed were not malicious in nature.

We are actively working with the provider to resolve this misclassification and restore normal email deliverability. We will provide updates as more information becomes available.

INVESTIGATING 8 days ago - at 10/14/2025 03:21PM

We're aware that some clients are experiencing email delivery issues caused by security filters incorrectly flagging legitimate Procore emails. Our team is actively engaged with the third-party provider to resolve the issue.

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