Outage in Procore

Procore Application Degradation

Major
October 20, 2025 - Started 1 day ago
Official incident page

Incident Report

Our engineering team is investigating Login issues. We are actively working towards a solution. Additional updates will be provided every 30 minutes, or as soon as new information becomes available.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 8 hours ago - at 10/21/2025 03:39AM

While the application is available and navigable, users might encounter intermittent issues with accessing various features within the application from mobile and web interface. We're continuing to monitor and have identified the cause is related to a service provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding.

IDENTIFIED about 11 hours ago - at 10/21/2025 12:48AM

While the application is available and navigable, users might encounter intermittent issues with accessing various features within the application from mobile and web interface. We're continuing to monitor and have identified the cause is related to a service provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.

IDENTIFIED about 12 hours ago - at 10/20/2025 11:38PM

Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application via either Mobile or Web Interface. We're continuing to monitor and have identified the cause is related to a service provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.

IDENTIFIED about 13 hours ago - at 10/20/2025 10:38PM

We are continuing to work with our public cloud provider to mitigate this issue with priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates.

IDENTIFIED about 15 hours ago - at 10/20/2025 08:21PM

Service is stabilizing across the Procore application due to ongoing recovery from our cloud provider. Thank you for your patience; we will continue to post updates.

IDENTIFIED about 16 hours ago - at 10/20/2025 07:38PM

We are continuing to work with our public cloud provider to mitigate this issue with priority. We continue to see improvement in operational success. We appreciate your patience and will continue to provide updates.

IDENTIFIED about 17 hours ago - at 10/20/2025 06:40PM

We are continuing to work with our public cloud provider to mitigate this issue with priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates.

IDENTIFIED about 18 hours ago - at 10/20/2025 05:48PM

Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application via either Mobile or Web Interface. We're continuing to monitor and have identified the cause is related to a public cloud provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.

IDENTIFIED about 19 hours ago - at 10/20/2025 04:49PM

Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application. We're continuing to monitor and have identified the cause is related to a public cloud provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.

IDENTIFIED about 19 hours ago - at 10/20/2025 04:42PM

Users may be experiencing intermittent login issues and/or degraded experience when navigating the Procore application. We're continuing to monitor and have identified the cause is related to a public cloud provider issue that is actively being worked on. Teams are actively engaged and we appreciate your understanding. We will provide an update within 60 minutes or as new information becomes available.

IDENTIFIED about 20 hours ago - at 10/20/2025 03:52PM

We're continuing to monitor this issue and have identified the cause is related to our public cloud provider issue that is actively being worked on. We appreciate your understanding and will provide update every hour or sooner.

IDENTIFIED about 21 hours ago - at 10/20/2025 02:52PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 21 hours ago - at 10/20/2025 02:29PM

We are continuing to work with our public cloud provider to mitigate this issue with priority. We have been seeing partial operational success. We appreciate your patience and will continue to provide updates.

IDENTIFIED about 22 hours ago - at 10/20/2025 01:27PM

At this time, users may be experiencing intermittent issues with login and navigating the Procore platform. We are awaiting resolution from the Vendor at this time, following their updates closely.

IDENTIFIED about 23 hours ago - at 10/20/2025 12:20PM

Our engineering team has identified continued impact from the ongoing vendor issue. We are awaiting resolution from the Vendor at this time, following their updates closely.

INVESTIGATING about 23 hours ago - at 10/20/2025 12:05PM

Our engineering teams investigating degraded performance with the Procore application as we recover from this vendor issue. This is our top priority, and we will up date as soon as they come available.

MONITORING 1 day ago - at 10/20/2025 11:10AM

Our engineering team continues to monitor recovery across the Procore Platform from our Vendor's solution to remediate impact. We are reviewing the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

MONITORING 1 day ago - at 10/20/2025 09:52AM

Our engineering team is monitoring recovery across the Procore Platform from our Vendor's solution to remediate incident impact. We are continuing to review the situation to ensure a complete resolution.

Additional updates will be provided as new information becomes available.

IDENTIFIED 1 day ago - at 10/20/2025 09:27AM

Our engineering team has identified the cause of the issues impacting the Procore platform for Login and the Web Interface. We are awaiting resolution from a Vendor at this time, following their updates closely.

An additional update will be provided at 3:00AM PT or as new information becomes available.

INVESTIGATING 1 day ago - at 10/20/2025 08:54AM

Our engineering teams are continuing to investigate the issues with Procore Login. We are also aware and investigating that impact extends to the Web and Mobile interfaces. We thank you for your patience as we work on this with top priority.

An additional update will be posted in 30 minutes or as soon as new information becomes available.

INVESTIGATING 1 day ago - at 10/20/2025 08:20AM

Our engineering teams are continuing to investigate the issues with Procore Login. We thank you for your patience as we work on this with top priority.

An additional update will be posted in 30 minutes or as soon as new information becomes available.

INVESTIGATING 1 day ago - at 10/20/2025 07:51AM

Our engineering team is investigating Login issues. We are actively working towards a solution.

Additional updates will be provided every 30 minutes, or as soon as new information becomes available.

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