Outage in productboard

Issue with the Intercom Integration

Resolved Minor
March 29, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently experiencing an issue with the Intercom integration into Productboard. Users will experience a delay importing or updating notes from Intercom. The team are currently investigating and we will update when we have more information.
Components affected
productboard Intercom Intercom APIs productboard Intercom Intercom Webhooks productboard Integrations & APIs

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/29/2023 04:03PM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 03/29/2023 02:57PM

We're working to resolve and speed up the delays but users will still experience issues with the Intercom Integration into Productboard. Thank you for your patience while we work to resolve this.

INVESTIGATING over 2 years ago - at 03/29/2023 01:43PM

We're currently experiencing an issue with the Intercom integration into Productboard. Users will experience a delay importing or updating notes from Intercom. The team are currently investigating and we will update when we have more information.

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