Outage in Prontoforms

Processing Delays

Resolved Major
April 08, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified delays in data source fetches, destination processing, and scheduled jobs and are actively investigating. Messages are currently queued and will process once we resolve the issue.
Components affected
Prontoforms Scheduled Jobs Prontoforms Advanced Analytics Prontoforms Submission Processing

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/09/2024 12:39AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/09/2024 12:00AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 04/08/2024 11:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/08/2024 09:15PM

We are continuing to work on a resolution for processing delays. Thank you for your patience.

IDENTIFIED over 1 year ago - at 04/08/2024 06:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 04/08/2024 05:52PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 04/08/2024 05:35PM

We have identified delays in data source fetches, destination processing, and scheduled jobs and are actively investigating. Messages are currently queued and will process once we resolve the issue.

Latest Prontoforms outages

Issue with our upstream provider - 19 days ago
Slow System Response Times - about 1 month ago
Slow System Response Times - about 1 month ago
Increased Errors - about 2 months ago
Submission Processing Issue identified - 2 months ago

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