Outage in Prontoforms
Issue with our upstream provider
Resolved MinorIncident Report
An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.
Components affected
Prontoforms Mobile App Communications Prontoforms Public REST API Prontoforms Admin Console Prontoforms Form Builder Prontoforms Advanced Analytics Prontoforms Document Generation Prontoforms Scheduled Jobs Prontoforms Submission ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/20/2025 10:29AM
This incident has been resolved.
MONITORING
6 months ago - at 10/20/2025 10:06AM
The TrueContext service is fully recovered and operational again. We will continue to monitor in case of any changes.
IDENTIFIED
6 months ago - at 10/20/2025 09:44AM
An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.
Latest Prontoforms outages
Slow System Response Times - 7 months ago
Slow System Response Times - 7 months ago
Increased Errors - 7 months ago
Submission Processing Issue identified - 8 months ago
Page loading may be delayed - 10 months ago
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