Outage in Pulsant

Emails being received issue

Resolved Minor
December 16, 2024 - Started 5 days ago - Lasted 1 day
Official incident page

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Outage Details

We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected. If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ We apologise for the inconvenience this may be causing you. Updates will be provided as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 09:09AM

This incident has now been resolved.

INVESTIGATING 5 days ago - at 12/17/2024 09:16AM

Pulsant are still experiencing issues with cases being created/updated when sent via Email.

We urge all clients to raise cases via the Pulsant portal or by contacting Pulsant support.

Portal - https://portal.pulsant.com/
Contact - 0345 119 9999

We apologise for the inconvenience and will provide updates as soon as possible.

MONITORING 5 days ago - at 12/16/2024 07:06PM

These issues have now been resolved and any delayed cases are being worked through urgently.

We will continue to monitor and provide updates when required.

INVESTIGATING 5 days ago - at 12/16/2024 05:02PM

We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected.

If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/

We apologise for the inconvenience this may be causing you.

Updates will be provided as soon as possible.

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