Channels EU cluster having intermittent issues

The cluster is now operational following the implementation of a fix at 17:13 UTC. Our team is actively monitoring the results. The primary contributing factor was identified as a DNS-related issue. In order to determine the root cause, a thorough investigation will be conducted and a detailed post-mortem will be published.

We are continuing our investigation into the ongoing issue affecting EU cluster. Our team is actively working to mitigate the problem. While the cluster is slowly recovering, it has not yet reached a stable state.

We are currently experiencing an outage affecting API, WebSocket, and Webhook delivery services. Our team is actively investigating the issue

All systems are now operational. However, clients utilising fallback transports may still experience intermittent issues. We are actively working to address the remaining issues.

Webhook delivery was temporarily affected, resulting in delays for some customers. Delivery is returning to normal.

We saw 3 short bursts of errors related to service restarts with limited customer impact in the last 2 hours. We are continuing to investigate the issue.

We are currently investigating this issue.