Outage in Pusher

US3 cluster - major outage

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're seeing an increased latency and a number of 503 errors on us3 cluster. The team is investigating.
Components affected
Pusher Channels WebSocket client API Pusher Channels REST API Pusher Channels presence channels

Need to monitor Pusher outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 08:41PM

This incident has been resolved.

MONITORING 2 days ago - at 10/20/2025 08:20PM

All services are now fully operational. Our team continues to monitor the system closely to ensure ongoing stability and performance.

IDENTIFIED 2 days ago - at 10/20/2025 07:59PM

Our team has identified the root cause of the issue and implemented a fix. The affected cluster is now in the process of recovering, and performance is gradually returning to normal. We will continue to closely monitor the situation until full recovery is confirmed.

IDENTIFIED 2 days ago - at 10/20/2025 07:04PM

We are currently experiencing a major outage in US3 cluster. Our engineering team is actively working to restore full functionality as quickly as possible. In the meantime, we recommend customers temporarily switch to an alternative cluster to minimize service disruption.

IDENTIFIED 2 days ago - at 10/20/2025 07:01PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/20/2025 07:01PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/20/2025 06:36PM

We're seeing an increased latency and a number of 503 errors on us3 cluster. The team is investigating.

Latest Pusher outages

Elevated API Errors in AP4 Cluster - 1 day ago
MT1 cluster - increased latency - 3 days ago
Pusher Beams degradation - 3 days ago
Beams - webhook delivery issues - 3 days ago
MT1 cluster - increased latency and webhook delivery failures - 3 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook