Outage in Pusher

High Latency in US2 on Channels WebSocket Client API

Resolved Minor
April 04, 2024 - Started over 1 year ago - Lasted about 15 hours
Official incident page

Incident Report

We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/05/2024 10:22AM

This incident has been resolved.

MONITORING over 1 year ago - at 04/05/2024 01:28AM

A fix for this issue has been deployed and we are monitoring the system.

IDENTIFIED over 1 year ago - at 04/04/2024 08:52PM

We are continuing to investigate issues with users unable to establish connections from the Websocket Client.

IDENTIFIED over 1 year ago - at 04/04/2024 08:23PM

Issues with US2 have returned. We are seeing issues maintaining connections.

MONITORING over 1 year ago - at 04/04/2024 07:49PM

A fix has been implemented and the latency issues have resolved in US2. We will monitor the systems to ensure the issue does not reoccur.

INVESTIGATING over 1 year ago - at 04/04/2024 07:13PM

We are currently investigating an issue with high latency in US2 on the Channels WebSocket Client API

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