Outage in Qualys

US Platform 3 : Portal Indexing lag (IM-11555)

Resolved Minor
May 08, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, GAV/CSAM, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-11555
Components affected
Qualys AssetView (AV) Qualys Asset Inventory (AI) Qualys Cloud Agent (CA)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/09/2024 01:47AM

This incident has been resolved.

INVESTIGATING 6 months ago - at 05/08/2024 07:20PM

Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, GAV/CSAM, and Cloud Agent UI.
Further updates will be shared as they become available.

Ticket Reference for this incident: IM-11555

Latest Qualys outages

US POD 1, US POD 2, CA POD 1 and EU POD 2: UI Slowness (IM-11803) - 2 days ago
EU Platform 2: Observing Slowness while login (IM-11802) - 4 days ago
US Platforms 1/2/4, UK Platform 1, EU Platform 2, CA Platform 1 and India Platform 1: Unable to modify the TAG under GAV or CSAM (IM-11799) - 8 days ago
US Platform 4: Multiple Modules are impacted while Loading (IM-11797) - 10 days ago
US Platform 2: Container Security Auto-Update Issue (IM-11790) - 10 days ago

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