Outage in QuickBooks

Some customers are encountering an error when attempting to send payroll.

Resolved Major
October 02, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Some customers are encountering "Error in transmission: Company has a pending request that was not saved correctly or has not finished". We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Components affected
QuickBooks Desktop
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/02/2023 10:44PM

Our teams have resolved the issue, and payroll can now be processed.

Thank you for your patience as we worked to resolve this issue.

MONITORING about 2 years ago - at 10/02/2023 10:15PM

A fix has been implemented and we are monitoring the results. Payroll is currently working as expected. We apologize for the inconvenience.

MONITORING about 2 years ago - at 10/02/2023 09:38PM

The issue has been identified and a fix is being implemented. Our next update will be available within the next hour.
We apologize for the inconvenience and hope to get everything up and running soon.

IDENTIFIED about 2 years ago - at 10/02/2023 08:45PM

We’ve identified the source of the problem and are working to resolve the issue. Our next update will be available within the next hour.

INVESTIGATING about 2 years ago - at 10/02/2023 08:20PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 10/02/2023 08:19PM

We are continuing to investigate the issue. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

INVESTIGATING about 2 years ago - at 10/02/2023 07:35PM

Some customers are encountering "Error in transmission: Company has a pending request that was not saved correctly or has not finished". We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

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