Outage in QuickBooks

Some customers are unable to process credit card payments in QuickBooks Desktop.

Resolved Major
July 31, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!
Components affected
QuickBooks Desktop

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/01/2024 01:43AM

The payment processing issues have been resolved.

Thank you for your patience as we worked to fix this issue.

IDENTIFIED over 1 year ago - at 08/01/2024 12:34AM

The issue has been identified and engineers are working on a fix.

INVESTIGATING over 1 year ago - at 07/31/2024 09:51PM

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress.

While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.

We apologize for the inconvenience and hope to get everything up and running soon!

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