Outage in QuickBooks

Some customers are unable to process credit card payments in QuickBooks Desktop.

Resolved Major
July 31, 2024 - Started 5 months ago - Lasted about 4 hours
Official incident page

Need to monitor QuickBooks outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including QuickBooks, and never miss an outage again.
Start Free Trial

Outage Details

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!
Components affected
QuickBooks Desktop
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/01/2024 01:43AM

The payment processing issues have been resolved.

Thank you for your patience as we worked to fix this issue.

IDENTIFIED 5 months ago - at 08/01/2024 12:34AM

The issue has been identified and engineers are working on a fix.

INVESTIGATING 5 months ago - at 07/31/2024 09:51PM

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress.

While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.

We apologize for the inconvenience and hope to get everything up and running soon!

Latest QuickBooks outages

QuickBooks Self Employed Invoice Creation Issue - 17 days ago
We’re working to fix problems with QuickBooks Merchant Account - 20 days ago
QBO VAT return showing incorrect figures - about 1 month ago
Error making a Full Payment Submission (FPS) in QuickBooks Core Payroll - about 2 months ago
Some customers in Australia are unable to lodge BAS directly to ATO from within QBO. - about 2 months ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE