Outage in QuickBooks

Some customers are unable to process credit card payments in QuickBooks Desktop.

Resolved Major
July 31, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!
Components affected
QuickBooks Desktop
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/01/2024 01:43AM

The payment processing issues have been resolved.

Thank you for your patience as we worked to fix this issue.

IDENTIFIED 4 months ago - at 08/01/2024 12:34AM

The issue has been identified and engineers are working on a fix.

INVESTIGATING 4 months ago - at 07/31/2024 09:51PM

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress.

While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent.

We apologize for the inconvenience and hope to get everything up and running soon!

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