Outage in QuickBooks

We’re working to fix problems with QuickBooks Merchant Account

Resolved Major
December 02, 2024 - Started 19 days ago - Lasted about 3 hours
Official incident page

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Outage Details

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions inside of QuickBooks Desktop. We are working to identify the source of the problem. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon! As a workaround you can try processing your payments directly through the Merchant Service Center https://merchantcenter.intuit.com/
Components affected
QuickBooks Desktop
Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 12/02/2024 08:01PM

This issue has been resolved.

MONITORING 19 days ago - at 12/02/2024 07:49PM

A fix has been implemented and we are monitoring for any unexpected behaviors. Credit card processing should be working as expected in QuickBooks Desktop.

IDENTIFIED 19 days ago - at 12/02/2024 07:36PM

We have identified the issue and are working to implement a solution. Thank you for your patience.

INVESTIGATING 19 days ago - at 12/02/2024 05:18PM

Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions inside of QuickBooks Desktop. We are working to identify the source of the problem. We’ll share updates on our progress.

We apologize for the inconvenience and hope to get everything up and running soon!

As a workaround you can try processing your payments directly through the Merchant Service Center https://merchantcenter.intuit.com/

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