Partial Service Interruption

Following a system release implemented last night, a number of customers are currently experiencing intermittent issues. This may affect you logging in.

We understand how important uninterrupted service is to you, and our team is working diligently to resolve these issues as quickly as possible.

If you encounter any difficulties or have any questions, please do not hesitate to contact us at suport@cpoms.co.uk or call 01756 797766.

We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding as we address this matter.

CPOMS Engineers have identified the root cause of the issue and are working towards a resolution. We understand the impact this interruption is having on your school/setting. This issue is currently impacting some customers from logging in.

Dear Customer,
Following an update last night, we have been made aware this morning that some of our customers are experiencing issues logging into CPOMS and are unable to get beyond the login and 2FA pages.
Our engineers are working to resolve the issue causing the error page to be presented and have found that continually refreshing will take you to the correct screen. Please rest assured, the system is not down, however access may be intermittent prior to reaching the dashboard.
We will update you as soon as we can. Apologies for all inconvenience.

Many thanks,
The CPOMS Team

Following our previous communication regarding the recent login issue, we want to update you with further information and our progress towards a resolution.
We have identified the root cause of the issue, which was related to our authentication method. This has caused some users to experience difficulties when attempting to log in, requiring refreshes to gain access.
We understand this has been a disruptive experience, and we sincerely apologise for the inconvenience caused. Please rest assured that we are actively working to implement a robust solution to prevent this issue from recurring.
We will provide a further update once a solution has been fully implemented.

Dear Customer,

Following our communication yesterday, we have been continually monitoring and through this we can see that there has been improvement for some customers.
As part of our ongoing efforts to resolve the login issues some of you may have experienced, we want to inform you about an important step we are taking to ensure system stability while we work towards a long-term solution.
We have made the decision to temporarily pause the migration of customers who haven’t yet been able to login via our new authentication method. This should alleviate the login challenges that some users are experiencing.
During this time, we will continue to collaborate closely with our authentication provider to resolve the underlying issue. Once the root cause has been fully addressed, we will provide further communication about our plan to complete the migration.
We are committed to ensuring the highest standards of service reliability and are taking these steps to minimise disruption for all users.
We will continue to keep you informed of our progress. Thank you for your patience and understanding as we work diligently to resolve this matter.

Dear Customer,
We wanted to let you know that we are actively monitoring the situation and will provide another update shortly. Thank you for your understanding and patience as we work to ensure everything is resolved effectively. Kind regards, The CPOMS Team