Outage in RealVNC

Issue with RealVNC Connect Presence service

Resolved Minor
June 04, 2024 - Started 9 months ago - Lasted 3 days
Official incident page

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Outage Details

Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue
Components affected
RealVNC Website RealVNC Website
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 06/07/2024 05:12PM

The issue with presence is resolved.

MONITORING 9 months ago - at 06/06/2024 08:39AM

The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused.
We are continuing to monitor status.

IDENTIFIED 9 months ago - at 06/04/2024 01:35PM

The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

IDENTIFIED 9 months ago - at 06/04/2024 12:08PM

The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

IDENTIFIED 9 months ago - at 06/04/2024 10:34AM

The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.

IDENTIFIED 9 months ago - at 06/04/2024 08:44AM

The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.

IDENTIFIED 9 months ago - at 06/04/2024 08:36AM

We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.

IDENTIFIED 9 months ago - at 06/04/2024 08:34AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 06/04/2024 08:05AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 06/04/2024 08:02AM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 months ago - at 06/04/2024 07:52AM

Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue

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