Outage in RealVNC

Devices missing from RealVNC Connect teams

Resolved Major
June 02, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/03/2025 10:20AM

This incident has been resolved. If you don't see all devices in your team, you may need to close and reopen RealVNC Viewer. We apologise sincerely for any inconvenience caused.

MONITORING about 1 month ago - at 06/02/2025 06:02PM

We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.

IDENTIFIED about 1 month ago - at 06/02/2025 01:37PM

We are restoring data for the teams affected by this issue.

IDENTIFIED about 1 month ago - at 06/02/2025 10:17AM

The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.

INVESTIGATING about 1 month ago - at 06/02/2025 09:07AM

Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.

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