Outage in ReCharge Payments

Discount codes in some cases showing incorrect value

Resolved Minor
January 17, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/17/2025 09:41PM

The incident has been resolved and impacted orders have been corrected.

MONITORING about 1 month ago - at 01/17/2025 07:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 01/17/2025 06:19PM

We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.

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