Outage in ReCharge Payments

Discount codes in some cases showing incorrect value

Resolved Minor
January 17, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/17/2025 09:41PM

The incident has been resolved and impacted orders have been corrected.

MONITORING 10 months ago - at 01/17/2025 07:18PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 01/17/2025 06:19PM

We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.

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