Outage in ReCharge Payments

Order creation is down due to Shopify 500 Internal Server Error

Resolved Minor
April 23, 2020 - Started about 5 years ago - Lasted almost 2 years
Official incident page

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Outage Details

Shopify is returning 500 Internal Server Errors on all order creation including checkout, API, merchant portal, and recurring orders. This is blocking all order creation in Shopify. We have reached out to Shopify for resolution.
Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 04/24/2020 02:39AM

We're able to successfully create orders in Shopify and no longer receiving 500 Internal Server Errors.

MONITORING about 5 years ago - at 04/24/2020 02:26AM

Shopify has resolved the issue and we're now monitoring.

IDENTIFIED about 5 years ago - at 04/24/2020 01:07AM

The majority of checkouts should now be working but there may be a delay when you see the order in Shopify.

IDENTIFIED about 5 years ago - at 04/24/2020 12:21AM

The status of Shopify's incident can be tracked on the Shopify Status page.
https://www.shopifystatus.com/

IDENTIFIED about 5 years ago - at 04/24/2020 12:04AM

Shopify's Engineering team is investigating the issue.

IDENTIFIED about 5 years ago - at 04/23/2020 11:30PM

We are continuing to monitor the situation.

IDENTIFIED about 5 years ago - at 04/23/2020 11:01PM

Shopify is returning 500 Internal Server Errors on all order creation including checkout, API, merchant portal, and recurring orders. This is blocking all order creation in Shopify.

We have reached out to Shopify for resolution.

Latest ReCharge Payments outages

Customer Portal intermittent errors - 6 days ago
Customer Timeline Not Loading - 6 days ago
Intermittent 404 errors when accessing the Recharge merchant portal - 11 days ago
API and admin services down - 13 days ago
Platform Service Disruption - 24 days ago

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