Outage in RingCentral

A portion of RingCentral Contact Center customers may be experiencing doubled contact list options and being unable to place calls.

Resolved Minor
April 10, 2024 - Started 8 months ago - Lasted about 9 hours

Need to monitor RingCentral outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including RingCentral, and never miss an outage again.
Start Free Trial

Outage Details

A portion of RingCentral Contact Center customers may be experiencing doubled contact list options and being unable to place calls. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please contact customer care. 
Components affected
RingCentral APAC RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 8 months ago - at 04/10/2024 03:45PM

RingCentral Contact Center teams have determined the root cause of the issue and are working on a potential fix. For the time being, please use the second link if you need to use the calling list function under ACD: https://home-a33.nice-incontact.com/inContact/Manage/Lists/Calling/CallingLists.aspx. The next update will be provided in the afternoon of 4/10, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

UPDATE 8 months ago - at 04/10/2024 12:12PM

RingCentral Contact Center teams have determined root cause of the issue and are working on a potential fix for the issue. For the time being, please use the second link if you need to use the calling list function under ACD: https://home-a33.nice-incontact.com/inContact/Manage/Lists/Calling/CallingLists.aspx. Updates will be provided in 4 hours or if there is a significant change in status. If you are experiencing this issue, please contact customer care. 

UPDATE 8 months ago - at 04/10/2024 08:15AM

A portion of RingCentral Contact Center customers may be experiencing doubled contact list options and being unable to place calls. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please contact customer care. 

Latest RingCentral outages

A portion of RingCX customers may be experiencing outbound dialer failures. - about 1 hour ago
A portion of RingCentral Webinar users may be experiencing Webinar to be unavailable. - about 8 hours ago
A portion of RingCentral customers in New Brunswick, Canada, may experience inbound calls and faxes failing with a fast busy tone. - about 17 hours ago
A portion of RingCX customers may be experiencing login issues. - 2 days ago
A portion of RingCentral Customers in Ontario, Canada may be experiencing fast busy tone on inbound calls - 3 days ago

The best way to monitor RingCentral and all your third-party services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE