Outage in RingCentral

A portion of customers in the Huntsville, Barrie, and Collingwood, ON areas may be experiencing a fast busy tone on inbound calls and faxes due to an underlying carrier issue.

Resolved Minor
December 17, 2024 - Started 5 days ago - Lasted about 22 hours

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Outage Details

A portion of customers with numbers in the Hunstville, Barrie, and Collingwood, ON areas may be experiencing a fast busy tone on inbound calls due to an issue with an underlying carrier. RingCentral Operations teams are engaged with the underlying carrier and will provide more information in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Fax - Inbound
Latest Updates ( sorted recent to last )
UPDATE 5 days ago - at 12/18/2024 01:17AM

The underlying carrier is continuing to investigate the issue with their provider in the region and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of December 18th or when a significant change in status occurs.

UPDATE 5 days ago - at 12/17/2024 09:34PM

The underlying carrier is continuing to investigate the issue and RingCentral will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 5 days ago - at 12/17/2024 06:16PM

RingCentral Operations teams remain engaged with the underlying carrier and will provide more information in 4 hours or when a significant change in status occurs.

UPDATE 5 days ago - at 12/17/2024 05:51PM

A portion of customers with numbers in the Hunstville, Barrie, and Collingwood, ON areas may be experiencing a fast busy tone on inbound calls due to an issue with an underlying carrier. RingCentral Operations teams are engaged with the underlying carrier and will provide more information in 4 hours or when a significant change in status occurs.

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