Outage in RingCentral

A portion of customers in the UK may be experiencing emergency response location addresses failing to update.

Resolved Minor
December 19, 2024 - Started 3 days ago - Lasted about 5 hours

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Outage Details

A portion of customers in the UK may be unable to make outbound calls due to the inability to validate emergency addresses. RingCentral Operations teams are investigating the issue and will provide updates as they become available.
Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 12/19/2024 03:56PM

RingCentral Operations teams are currently deploying a fix to mitigate this issue. Updates will be provided as they become available.

UPDATE 3 days ago - at 12/19/2024 02:10PM

RingCentral Operations teams have determined that there is no impact to outbound calling as a result of the emergency response location updates issue. Operations teams have determined the root cause and are developing a fix to mitigate this issue. Updates will be provided as they become available.

UPDATE 3 days ago - at 12/19/2024 12:51PM

A portion of customers in the UK may be unable to make outbound calls due to the inability to validate emergency addresses. RingCentral Operations teams are investigating the issue and will provide updates as they become available.

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