Outage in RingCentral
A portion of Contact Center customers in Europe may be experiencing dead air on calls.
Resolved Minor
October 08, 2025 - Started 6 months ago
- Lasted 2 days
Incident Report
RingCentral Contact Center teams are investigating the issue and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.
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Latest Updates ( sorted recent to last )
UPDATE
6 months ago - at 10/09/2025 09:28PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams are continuing to monitor for stability while awaiting confirmation of service restoration through end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the morning of October 10th or when a significant change in status occurs.
UPDATE
6 months ago - at 10/09/2025 03:33PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams are continuing to monitor for stability while awaiting confirmation of service restoration through end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of October 9th or when a significant change in status occurs.
UPDATE
6 months ago - at 10/09/2025 01:07AM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams are continuing to monitor for stability while awaiting confirmation of service restoration through end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the morning of October 9th or when a significant change in status occurs.
UPDATE
6 months ago - at 10/08/2025 10:49PM
RingCentral Contact Center teams have performed corrective actions to restore service and continue to monitor as teams wait to confirm restoration of service through end-user feedback. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 months ago - at 10/08/2025 04:18PM
RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. Teams will continue monitoring for stability. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
6 months ago - at 10/08/2025 02:18PM
RingCentral Contact Center teams are investigating the issue and will provide the next update once it becomes available. If you are experiencing this issue, please contact customer care.
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