Outage in RingCentral
A portion of Contact Center customers may be experiencing stuck contacts and agent sessions.
Resolved Minor
April 15, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
RingCentral Contact Center experienced an issue where some customers had stuck contacts and agent sessions due to unintended traffic conditions and network connectivity disruption. The incident affected Contact Center operations in the Americas region for 51 minutes. The service teams remediated the traffic conditions and confirmed system stability, though investigation into the root cause continues.
RingCentral Contact Center teams are investigating this issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 04/15/2026 03:59PM
RingCentral Contact Center teams have taken actions to remediate some unintended traffic conditions and have confirmed that the system is stable at this time. Investigation into the underlying network connectivity disruption remains ongoing to confirm root cause and prevent recurrence. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
1 day ago - at 04/15/2026 03:45PM
RingCentral Contact Center teams are investigating this issue. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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