Outage in RingCentral
A portion of customers may be experiencing delayed inbound and outbound SMS messages.
Resolved Minor
April 06, 2026 - Started 10 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
RingCentral experienced a service disruption lasting 5.1 hours where customers encountered delayed inbound and outbound SMS messages in the Americas region. Operations teams implemented corrective actions and monitored message queue clearing to restore normal service functionality. The incident was resolved after multiple rounds of corrective measures and stability monitoring.
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
10 days ago - at 04/06/2026 11:58PM
RingCentral Operations teams have performed corrective actions to restore service. We are continuing to monitor for stability. The next update will be provided in 2 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 days ago - at 04/06/2026 11:28PM
RingCentral Operations teams have implemented corrective actions to fully restore services and are seeing improvements. We are monitoring for stability while the message queue clears. The next update will be provided in 2 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 days ago - at 04/06/2026 09:59PM
RingCentral Operations teams are continuing to perform actions to fully restore services. The next update will be provided in 2 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 days ago - at 04/06/2026 07:48PM
RingCentral Operations teams have performed corrective actions to restore service and are seeing improvements via internal monitoring and testing. Teams are continuing to perform additional actions to fully restore services. The next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 days ago - at 04/06/2026 07:37PM
RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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