Outage in RingCentral
A portion of Contact Center customers may be experiencing inbound and outbound call failures.
Resolved Minor
April 06, 2026 - Started 10 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas experienced inbound and outbound call failures due to an upstream carrier outage. The incident was classified as minor and lasted approximately 1.1 hours. RingCentral identified the root cause as being with their upstream carrier, who worked to resolve the connectivity issue.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
10 days ago - at 04/06/2026 04:12PM
RingCentral Contact Center teams have determined that this calling issue is related to an upstream carrier outage. The carrier is currently working to resolve this issue. The next update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
10 days ago - at 04/06/2026 03:35PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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